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NEXUS COMMUNITY
INC. was founded in 1991 with an aim
to create high value knowledge and share this knowledge
with the business world to promote advancement of
the better business strategies. As an advocate of
advanced Digital Interaction, NEXUS successfully
built a strong technology foundation with aggressive
venture mentality. Consequently, NEXUS has
achieved a position as the market leader in the
Customer Interaction Management (CIM) solution
with more than 70 customers in the Korean market.
Our solutions received high praises for its advanced
technology and reliability enabling our customers
to improve their interactions with customers via
all medias (Voice, fax, e-mail, web {video, chat})
helping businesses to improve productivity and customer
satisfaction level while significantly reducing
initial investment & operating costs while delivering
better customer retention and acquisition results.
With the self-developed Computer Telephony Integration
(CTI) engine based on the CSTA protocol,
our solution allows the current and future contact
centers to exercise flexibility and ease of integration.
In recognition, NEXUS’ advanced technology
and products have received numerous recognitions
by the industry including the Domestic New Technology
Award in the field of CTI middleware as well
as other reputable awards given to the venture companies.
With the future ready contact center features and
functions for all sizes of contact centers, our
solutions deliver rapid return of investment and
easy to see enhancements compared to other competitors.
Supported by cutting edge technology and enthusiasm
of its dedicated employees,
NEXUS COMMUNITY continues to improve
the solution by adding specialized e-mail, outbound,
WFM solutions as well as achieve seamless
interoperability with high powered CRM solutions
to lead the CIM technology trend. Parallel
to the rise as the technology based company providing
multi-media contact center solution, NEXUS
COMMUNITY has 10 years of experience
in system integration and product development culminating
in the expert technical know-how on the CIM
technologies application and development to assist
advanced business strategies to become the TOTAL
CIM provider.
As a part of the strategy to become the global contact
center solution specialist,
NEXUS COMMUNITY is aggressively expanding
into foreign markets through establishment of independent
offices in the strategic locations (i.e. China)
and through expanding network of resellers and distributors
in local markets. Our professional engineering and
support team along with our quick response of customers’
customization and other needs ensure quicker implementation
and reliable system operation at all times. Our
expert consulting team can give customized professional
assistance in analysis, recommendation, and implementation
of effective deployment of our products to help
business become more efficient and effective in
the overall customer relation management strategies.
For professional service, businesses can expect
quality training for the operators, development
engineers and users to assist business to use our
products to its fullest potential to enhance better
customer interaction experience and improve efficiency.
We firmly believe that serving our customers at
the best allows the businesses to implement better
business strategies for the mutual growth opportunities. |
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Word NEXUS derives
from the Latin ‘nectere’ meaning ‘togetherness
of family members’ or
‘corporation’. Accordingly, NEXUS
COMMUNITY symbolizes togetherness of Intellectual
Communities to share information and knowledge
amongst individuals as well as corporations for
the promotion of core technology development for
the better world.
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NEXUS COMMUNITY Logo signifies
NEXUS driven digital network. |
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